Masimo

Business System Analyst

Masimo

Mexicali, Baja California

Agosto 17 2022

Organización

Giro

Maquiladora (Export.)

Actividad principal

Ensamble de sensores para oximetros (productos médicos).

Número de empleados

4350

Sitio Web corporativo

Aviso de privacidad

Dirección

Calzada del Oro 2001 Parque Industrial Palaco Mexicali, Baja California

Descripción y detalle de las actividades

send resume: reclutamientorh@masimo.com Participate in multiple phases of implementing Oracle ERP (travel is required) and will progressively assume more responsibilities in the project. Lead workshops to gather, analyze and document functional / technical requirements for new projects, enhancements to existing solutions and support production issues reported by end users Create/execute unit, integration, and user acceptance test plans, including use cases and test data. Research production system issues, resolve user problems and escalate when necessary. Perform application and process-specific training activities to educate technical and non-technical users of the solutions you configure and support. Document system configurations and system application test protocols, in support of quality compliance validation. This involves resolving non-technical Customer inquiries via phone and electronic means, as well as technical questions regarding the use of and troubleshooting for IT Helpdesk Services. A primary point of contact for Customers, you are responsible for facilitating Customer relationships with Support and providing advice and assistance to internal Consultors/BSA/PM/etc. on diverse Customer situations and escalated issues. Work is non-routine and complex, involving the application of advanced technical/business skills around specialization. Because of substantial customer interfacing, a demonstrated ability to work with customers on an independent basis with exceptional communication skills, while consistently achieving the absolute highest levels of Customer satisfaction. As a Business System Analyst Author and refine system support use cases, diagrams and requirements following processes, roles, configurations, and interdependencies.

Experiencia y requisitos

english 80% mandatory Experience supporting Enterprise Applications in an IT/IS Department Experienced with creating business process models and using them to describe and discern business requirements. Experienced with implementing and supporting enterprise software (on premise and cloud). Good understanding of the software development life cycle and related processes. Ability to work collaboratively and without direct reporting supervision. Must be a team player. Ability to interact and communicate effectively with both technical and business staff. Excellent written, speaking, and interpersonal skills. Experienced with MS Office applications, including MS Visio, MS Excel, and MS Project. Strong independent analysis skills and ability to dig into challenges, identify solutions and share critical thinking. Experience in software development and system integration, implementing high performing software solutions Experience within the Agile Methodology (Scrum preferred) Preferred Qualifications: Hands-on experience implementing Oracle on premise WMS (multiple full cycle implementations). Experienced having integrated Oracle WMS with third party automation applications (labeling, manifesting, pick to light). 1st and 2nd Level IT Service desk ERP Support Oracle EBS knowledge

Número de vacantes 1

Área Informática Sistemas

Contrato Permanente

Turno Diurno

Jornada Tiempo Completo

Horario Monday to friday 8.00 am - 5.30 pm

Estudios Carrera Profesional

Inglés Hablado: 80%, Escrito: 80%

Sexo Indistinto