Safran Electronics & Defense Mexico

Customer Service Specialist

Safran Electronics & Defense Mexico

Jul. 27

Mexicali, Baja California

Organización

Safran Electronics & Defense Mexico

Giro

Maquiladora (Export.)

Actividad principal

Aeroespacial

Número de empleados

300

Dirección

Ave. Sierra San Agustin 2498

Colonia o fraccionamiento

El Porvenir

Ciudad

Mexicali, Baja California

Descripción y detalle de las actividades

Support customer service activities and Sales and Support Account Administrators in their daily activities. General clerical functions against customer requirements in accordance with contract obligations, terms and conditions. Ensure timely and effective customer communications internally and externally to fulfill contract obligations meeting quality, cost, and on-time delivery expectations. Develop and maintain relationships that foster additional growth opportunities. The Sales and Support Administration oversees the life-cycle of an order from purchase order placement to order closure in the applicable system. This position creates quotes and sales orders, accurately reflecting customer purchase order requirements, in the SAP Sales & Distribution module. Managing ongoing changes to SAP sales orders, monitoring inventory and billing reports and taking appropriate action is also performed. Regular communication with internal customers is necessary. Actions directly impact sales, profit and on-time delivery performance. • Functions as clerical support point of contact for assigned customer related inquiries and represents the voice of the customer within the facility. • Processes quotes and orders into the ERP system and/or other support databases. • Performs contract review of all quotes and orders per negotiated requirements including importing and exporting regulations. • Accountable for ensuring demand alignment and accuracy of data.

Experiencia y requisitos

Education: High School degree or equivalent (Bachelor’s degree from an accredited institution) Experience: Customer service experience in a manufacturing environment, Experience in the aerospace field. Languages: English (Mandatory) • Familiarity with Microsoft projects, (JIRA) software’s and time management tools • SAP proficiency • Microsoft Office

Número de vacantes

1

Área

Administración Operativa

Contrato

Permanente

Turno

Diurno

Jornada

Tiempo Completo

Estudios

Titulo Profesional

Inglés

Hablado: 95%, Escrito: 95%

Sexo

Indistinto