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Descripción y detalle de las actividades
send resume: firstname.lastname@example.org • deliver support and solutions to the Customer base while serving as an advocate for Customer needs. • This involves resolving non-technical Customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for IT Helpdesk Services. • A primary point of contact for Customers, you are responsible for facilitating Customer relationships with Support and providing advice and assistance to internal Consultors on diverse Customer situations and escalated issues. • As IS Application Support Analyst, is expected to be an expert member of the problem-solving/avoidance team and be highly skilled in solving sometimes extremely complex critical Customer issues. • Performing the assigned duties with a high level of autonomy and reporting to management on customer status and technical matters on a regular basis, will be expected to work with very limited guidance from management. Further, the IS Application Support Analyst is sought by Customers and Consultors to provide expert technical advice. • Leading contributor individually and as a team member, providing direction and mentoring to others. • Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. • Because of substantial customer interfacing, a demonstrated ability to work with customers on an independent basis with exceptional communication skills, while consistently achieving the absolute highest levels of Customer satisfaction. • As a System Analyst Author and refine system support use cases, diagrams and requirements following processes, roles, configurations, and interdependencies. Develop effective working relationships with our internal customers during project meetings, on-site visits, and conference calls. As a System Analyst taking complex client and Technical concepts and articulating them to audiences of varying perception levels.
Experiencia y requisitos
Bachelor’s or Master’s degree in Computer Science, Information Systems, or related field preferred. English mandatory 80% • 5+ years of experience in software development and system integration, implementing high performing software solutions • Experience within the Agile Methodology (Scrum preferred) • Requires the ability to influence others in sensitive situations • Must thrive in a fast-paced environment where planning, organization, time management and prioritizing is necessary Preferred Qualifications: • 1st and 2nd Level IT Service desk Support • Oracle EBS knowledge • International and Medical Device industry experience preferred
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