Masimo

IS Business Analyst

Masimo

Hace 21 horas

Mexicali, Baja California

Organización

Giro

Maquiladora (Export.)

Actividad principal

Ensamble de sensores para oximetros (productos médicos).

Número de empleados

4350

Sitio Web corporativo

Aviso de privacidad

Dirección

Calzada del Oro 2001

Colonia o fraccionamiento

Parque Industrial Palaco

Ciudad

Mexicali, Baja California

Descripción y detalle de las actividades

send resume: reclutamientorh@masimo.com • deliver support and solutions to the Customer base while serving as an advocate for Customer needs. • This involves resolving non-technical Customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for IT Helpdesk Services. • A primary point of contact for Customers, you are responsible for facilitating Customer relationships with Support and providing advice and assistance to internal Consultors on diverse Customer situations and escalated issues. • As IS Application Support Analyst, is expected to be an expert member of the problem-solving/avoidance team and be highly skilled in solving sometimes extremely complex critical Customer issues. • Performing the assigned duties with a high level of autonomy and reporting to management on customer status and technical matters on a regular basis, will be expected to work with very limited guidance from management. Further, the IS Application Support Analyst is sought by Customers and Consultors to provide expert technical advice. • Leading contributor individually and as a team member, providing direction and mentoring to others. • Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. • Because of substantial customer interfacing, a demonstrated ability to work with customers on an independent basis with exceptional communication skills, while consistently achieving the absolute highest levels of Customer satisfaction. • As a System Analyst Author and refine system support use cases, diagrams and requirements following processes, roles, configurations, and interdependencies. Develop effective working relationships with our internal customers during project meetings, on-site visits, and conference calls. As a System Analyst taking complex client and Technical concepts and articulating them to audiences of varying perception levels.

Experiencia y requisitos

Bachelor’s or Master’s degree in Computer Science, Information Systems, or related field preferred. English mandatory 80% • 5+ years of experience in software development and system integration, implementing high performing software solutions • Experience within the Agile Methodology (Scrum preferred) • Requires the ability to influence others in sensitive situations • Must thrive in a fast-paced environment where planning, organization, time management and prioritizing is necessary Preferred Qualifications: • 1st and 2nd Level IT Service desk Support • Oracle EBS knowledge • International and Medical Device industry experience preferred

Número de vacantes

1

Área

Informática Sistemas

Contrato

Permanente

Turno

Diurno

Jornada

Tiempo Completo

Horario

Monday to friday 8.00 am - 5.30 pm

Estudios

Carrera Profesional

Sexo

Indistinto