IT Support Specialist (HOME OFFICE)

Descripción y detalle de las actividades

• Provide IT support to internal Masimo employees to fulfil requests and troubleshoot issues with desktop computers, laptops, printers, mobile devices, and peripheral devices. • Assist onsite and remote employees with their computer and software issues with Windows, Macs, iOS, and Android • Provide recommendations for improving Helpdesk processes • Escalate any major or unresolved IT issues to IT management • Assist with implementation of policies and processes for company compliance with federal regulations • Understands all security policies associated within the network infrastructure: • Software installation and basic network troubleshooting • Imaging computers and desktop/laptop setup • Document resolution and follow up with trouble tickets • Help purchase and manage hardware and software inventory • Assist other IT team members with project tasks and testing • Maintain computer equipment connected to the network • Provide end-user and remote support; Assist and educate network users; Prepares technical and user documentation and training materials • Included in on-call rotation • Performs other duties or special projects as assigned ENVIAR CV AL CORREO: reclutamientorh@masimo.com