Número de empleados
Sitio Web corporativo
Descripción y detalle de las actividades
Purpose: Responsible for managing the collection and problem resolution activity of assigned portfolios. Responsibilities: • Communicates with customers through email and phone calls to obtain payment on outstanding receivables as quickly as possible to keep customer accounts in current balance. • Responsible for researching, making root cause analysis and problem solving of customer deductions and disputes. • Must recognize when customers are exhibiting cash flow issues and when to escalate such problems to supervisor. • Takes the necessary action required to maintain the highest level of customer satisfaction. Provides timely assistance and resolutions to customers on AR-related concerns. • Negotiates payment schedules with customers in order to allow for continued shipment of product while eliminating the past due balance. • Works closely with Brady key customers, Sales, Customer Service, Logistics, Cash team and others both external and internal to Brady. • Supports team members through teamwork and meets individual and team goals. • Works closely with customers to determine barriers for non-payment on past due invoices and works to resolve those barriers • Prioritizes collections on large dollar amounts to drive working capital improvements • Effectively presents complex information and respond to questions from internal and external customers • Understands and follows all Credit & Collection related policies and processes, as well as compliance requirements. • Sends statements, aging reports, and invoice copies to customers as required • Provides support to the team and assists with projects when required by supervisor.
Experiencia y requisitos
Experience: Over two years of Accounts Receivable experience. Qualifications: * Bachelor's Degree in Finance, Administration, Accounting. • Fluent in English (work requires to be able to communicate in English both spoken and written). • Strong analytical skills for problem solving. • Excellent verbal and written communication skills in both Spanish and English. • Strong customer service skills (work involves interaction with internal and external customers). • Strong soft skills. Position requires to have adaptability, empathy, opennes to feedback, team player attitude, active listening, work ethic and emotional intelligence. • Ability to work under pressure and prioritize accordingly. • Microsoft Excel - Medium level experience. • Identifies and implements process improvement opportunities. • Passion for Lean Principles and strong will to deliver results. • Strong organizational and time management skills. • Attention to detail. • Willing to learn, enthusiastic, self- motivated.
Número de vacantes