Landsberg Orora

IT Help Desk

Landsberg Orora

Hace 13 horas

Tijuana, Baja California

Organización

Giro

Maquiladora (Export.)

Actividad principal

Distribuidora de material de empaque principalmente para el sector de manufactura de exportación.

Número de empleados

350

Sitio Web corporativo

Dirección

5 Norte 550 Ciudad Industrial Mesa De Otay Tijuana, Baja California

Descripción y detalle de las actividades

Leading company in the Distribution of Packaging Material worldwide, requests Customer Service (Tech Support), works together with the IT team providing solutions to common needs, providing support to teams in operational and administrative areas, in its various divisions. Tasks to do: • Local and remote support to users, diagnose and solve issues. • Respond to IT support requests by phone or email. • Preventive and corrective maintenance of computer equipment and printers. • Verify computer configuration operating system applications. • Establish priorities and plan the resolution of customer and user requests. • Identify and escalate situations that require urgent attention. • Handle a large volume of incoming and outgoing calls in a timely manner. • Build positive relationships by going the extra mile with customer service, making sure all questions are addressed appropriately. • Solves problems related to software, hardware, computer, server and security.

Experiencia y requisitos

Requirements: • Computer Sciences engineering degree (preferred), Computer Technician. • English 90 - 100 % • Minimum experience of 2 years (preferred) • Excellent communication skills • Windows 10 troubleshooting skills • Focused on Customer Service • Ability to multitask • Responsible • Proactive • Problem resolution.

Número de vacantes 2

Área Informática Sistemas

Contrato Permanente

Turno Diurno

Jornada Tiempo Completo

Horario Lunes a Viernes de 7:30 am - 5:30 pm

Estudios Carrera Profesional

Sexo Indistinto